TCPA Compliance Policy

Effective Date: March 5, 2026 · Last Updated: September 29, 2026

1. Overview

LLMs At Work ("Company," "we," "us," or "our") provides AI-powered voice agent services to local businesses, including salons, auto shops, restaurants, and flower shops. Our AI agents answer inbound phone calls, book appointments, take orders, and answer frequently asked questions on behalf of our business clients.

We are committed to compliance with the Telephone Consumer Protection Act (47 U.S.C. § 227) ("TCPA"), related FCC regulations, the Telemarketing Sales Rule ("TSR"), and applicable state telemarketing and AI-disclosure laws. This policy describes what our platform does today, and what we will require before any outbound calling starts.

2. How Our Service Works

Understanding our service model is important for understanding our compliance obligations:

• Inbound call answering (primary use case): Our AI voice agents answer incoming calls placed by consumers to our business clients. Because these calls are initiated by the consumer, they are not subject to the TCPA's restrictions on outbound automated calls. The FCC has explicitly excluded inbound AI call answering from its proposed "AI-generated call" definition.
• Text messages after a call: During a call, the agent may offer to text you a payment link, a payment confirmation, or a reservation confirmation. It sends a text only if you say yes on that call. Our system checks for your recorded yes before each text goes out.
• We do not place outbound calls. Our platform has no feature that dials consumers, and no plan includes win-back or reminder calls.

Where a section below covers outbound calls, it states what we will require before outbound calling starts. It does not describe a call we place today. This page is not legal advice.

3. Consent Requirements

3.1 Our Obligations to Business Clients

Before we turn on outbound calling for any business client, we will require:

• A signed service agreement that includes TCPA compliance representations and warranties
• The client's acknowledgment that they are responsible for obtaining appropriate consumer consent before we make outbound calls on their behalf
• Agreement to an Acceptable Use Policy, which prohibits non-compliant use of the platform
• An indemnification clause covering TCPA claims arising from the client's failure to obtain proper consent

3.2 Business Client Obligations to Consumers

Before we make outbound AI calls on their behalf, our business clients must obtain the following consent from their customers:

• Non-marketing calls (appointment reminders, order confirmations): Prior express consent from the consumer, which may be oral or written. Providing a phone number in the context of scheduling an appointment or placing an order constitutes prior express consent for related informational calls.
• Marketing or promotional calls (special offers, promotions): Prior express written consent that clearly discloses the use of automated/AI-generated calls, identifies the business on whose behalf calls will be made, and states that consent is not a condition of purchase. The written consent must bear the consumer's signature (electronic signatures that comply with the E-SIGN Act are acceptable).

We will give business clients consent language to use before outbound calling starts.

3.3 Consent Record-Keeping

When you agree to a text during a call, we store your yes with the call it came from, and we check that record before each text. Business clients must keep their own records of consumer consent. If we add outbound calling, we will log each outbound call with its timestamp, phone number, call type, and the business client on whose behalf it was made.

4. Do-Not-Call Compliance

4.1 National Do Not Call Registry

We do not place outbound calls, so we have no call lists to check against the National Do Not Call Registry today. Before any outbound telemarketing call, we will check the list against the Registry maintained by the FTC. We will not call a registered number for marketing unless the consumer has given prior express written consent or has an established business relationship with our client.

4.2 Do-Not-Call Requests

To ask a business on our platform not to contact you, email us or call the business directly (see Section 7.1). We process each request by hand within 10 business days, as required by FCC rules, and honor it indefinitely.

4.3 Entity-Specific DNC

Do-not-call requests are honored on a per-business basis. If a consumer asks one of our clients to stop calling, that request applies to calls from that specific business. The consumer's relationship with other businesses on our platform is not affected.

5. Calling Hours

We do not place outbound calls. Before outbound calling starts, every outbound call will follow federal and state calling-time restrictions:

• Federal: Outbound telemarketing calls are placed only between 8:00 AM and 9:00 PM in the recipient's local time zone.
• State: Where state law imposes stricter calling windows, we follow the more restrictive standard.

6. AI Disclosure

6.1 Federal Requirements

In February 2024, the FCC confirmed that AI-generated voices are "artificial voices" under the TCPA, meaning all existing TCPA restrictions on prerecorded/artificial voice calls apply to AI voice calls. The FCC has also proposed rules (FCC 24-84) that would require clear AI disclosure at the beginning of each AI-generated outbound call.

We do not place outbound calls. If we add them, each outbound call will open with a statement that the consumer is speaking with an AI.

6.2 State Requirements

Several states have enacted their own AI disclosure laws. We will review them before outbound calling starts. Examples include:

• Texas (SB 140): Disclosure of AI within the first 30 seconds of a call, offer to transfer to a live agent, and request for permission to continue with AI.
• California (AB 2905): Disclosure of AI involvement in phone calls.
• Other state laws as enacted and applicable.

6.3 Our Standard Practice

On inbound calls, our AI voice agents:

• Answer with the name of the business you called
• Take your name and number for a staff callback when you ask for a person or the agent cannot help

7. Your Rights as a Consumer

If you talk to one of our AI voice agents or get a text from one of our business clients, you have the following rights:

7.1 Right to Opt Out

You can ask a business on our platform to stop contacting you at any time:

• Reply STOP to any text message to stop further texts from that number
• Call the business directly and ask to be placed on their do-not-call list
• Email us at hello@llmsatwork.com with the subject line "Do Not Call", the business name, and your phone number

Email requests are processed within 10 business days and honored indefinitely.

7.2 Right to Speak with a Human

You may ask for a person at any point during a call with our AI agent. The agent takes your name and the best number to reach you, and someone from the business calls you back.

7.3 Right to Know

You have the right to know that you are speaking with an AI system. You can ask the agent at any time. If an agent does not give you a clear answer, email us at hello@llmsatwork.com and we will correct that agent's instructions.

8. Data Handling and Privacy

Phone call data processed through our platform is handled in accordance with our Privacy Policy. Key practices include:

• Call recordings and transcripts are stored securely and retained only as long as necessary to provide services or meet legal obligations
• Consumer phone numbers collected during calls are used solely for the purpose of providing the requested service
• We do not sell consumer phone numbers or call data to third parties
• Text-message consent is stored with the call it came from
• Business clients may access their own call data but not the data of other businesses on the platform

9. Technical Safeguards

These technical measures are in place today:

• Our system blocks a text unless the call has a recorded yes to that text
• Each business's call data is kept separate, and one business cannot read another business's calls
• The platform has no outbound dialing feature

10. Enforcement and Client Accountability

We take compliance seriously and reserve the right to:

• Suspend or terminate service for any business client that violates this policy or applicable telemarketing laws
• Audit business client usage for compliance with consent and DNC requirements
• Require additional documentation of consent collection practices
• Report suspected illegal robocalling activity to the FCC

11. Complaints and Questions

If you have a complaint about an unwanted call from one of our AI agents, or questions about this policy, please contact us:

Email: hello@llmsatwork.com

Phone: (917) 905-4362

Address: Austin, TX

You may also file a complaint with the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC).

12. Policy Updates

We may update this policy as regulations evolve. Changes will be reflected in the "Last Updated" date above. We monitor FCC rulemaking, state legislation, and judicial decisions to ensure ongoing compliance.